Location: Noida NCR
Job Type: Contract to hire
Job Summary: We are seeking an experienced Jira & Confluence Support Specialist with a strong grasp of Atlassian tools to support our internal teams. You’ll play a key role in managing, configuring, and optimizing Jira and Confluence environments, while also providing top-notch support and best practices guidance to end users.
Key Responsibilities:
- Provide day-to-day support for Jira and Confluence users across the organization
- Configure Jira workflows, schemes, custom fields, permissions, and dashboards as per project requirements
- Assist in the integration of Jira with other tools (Slack, GitHub, etc.)
- Maintain and administer Confluence spaces, permissions, templates, and macros
- Monitor performance and troubleshoot issues related to Atlassian tools
- Deliver user training and create documentation for processes, usage, and best practices
- Collaborate with development and project management teams to streamline agile practices
Required Skills & Qualifications:
- Minimum 2 years of hands-on experience with Jira and Confluence administration and support
- Strong understanding of project tracking, agile methodologies, and Jira configurations
- Familiarity with JQL (Jira Query Language)
- Basic understanding of plug-ins and integrations within the Atlassian ecosystem
- Excellent problem-solving, communication, and customer service skills
Nice-to-Have:
- Atlassian certifications (ACP-120, ACP-100) , ITIL Foundation
- Scripting experience using ScriptRunner or similar add-ons
- Familiarity with ITSM or DevOps environments
DEVOPS | CLOUD | TOOLS 